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Privacy Policy

This privacy policy sets out how CS Financial (CSFS) Limited uses and protects any information that you provide when you use this website.

CSFS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CSFS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018

What we collect

We may collect the following information:

  • name
  • contact information including your email address and telephone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • providing our services in accordance with our terms and conditions;
  • developing and improving our services to you and to other customers; and
  • informing you by email or telephone, about CS Financial Solutions services that may be of interest to you.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
  • We may use the information to customise the website according to your interests.

You may tell us if you do not wish to receive marketing material by emailing us at info@csfs.co.uk.  

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use cookies to help us improve the way our website works.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

None of the cookies used on any of our sites collect personally identifiable information about you.

 

Which Cookies are used on the CS Financial Solutions website?

We use the types of cookies explained below on our site, following the International Chamber of Commerce descriptions for them.  By using our site, you agree that we can place these types of cookies on your device:

  • Strictly necessary cookies: These are cookies that are required to enable users to navigate around the site and (where appropriate) to enable us to tailor the content to fit the needs of the visitors.
  • Analytical/performance cookies: These cookies provide generic statistics on the use of our website by allowing us to recognise and count the number of visitors and to see how they move around the site. This helps us to improve the way our sites work, for example, by ensuring that users find what they are looking for easily. We use Google Analytics for this purpose.
  • Functionality cookies: These are used to recognise you when you return to our website, so that, for example, your last view of any slideshow is saved or the homepage defaults to the correct version depending on your preferences (for example, your choice of screen view).

Please see the table below for a comprehensive list of the cookies used on the CS Financial Solutions website.

How long will the cookies remain?

The length of time for which any cookie remains on your device will depend on its type:

  • Session Cookies: These are temporary cookies, which only exist in the period you access the site, and assist us in remembering your choice from a previous page, therefore avoiding having to re-enter information.
  • Persistent Cookies: These are cookies which remain on your device for up to a year after you have visited the site. These cookies help us to identify if you are a first time or frequent visitor.

Our site uses a mixture of both session and persistent cookies, as described in the table below.

How do I disable or refuse cookies?

Most browsers are set to accept cookies, but you can alter this should you prefer. You could block cookies by activating the relevant setting on your browser which allows you to refuse the setting of all or some cookies. If, however, you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website. If you wish to restrict or block cookies which are set by us, or indeed any other website, the ‘Help’ function within your browser should assist.  For information on how to control cookies on the browser of your mobile device, you will need to refer to your handset manual.  Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on cookies.

You can find more information about the individual cookies we use and why we use them in the table below:

Cookie type

Name

Purpose

More information

Standard browser cookie (a first party cookie)

PHPSESSID

This cookie is used for the operation of our website and enables users to complete forms on our website, allows us to exchange data between the pages on our website, temporarily storing information about your preferences.

 

cookie acceptance cookie

cookiesDirective

This cookie is used to record if a user has accepted the use of cookies on our website. It is set only when cookies have been accepted.

 

Google Analytics cookie (a third party cookie)

_utma
_utmb
_utmc
_utmz
_utmv

This cookie is set by a third party service supplier we have appointed, Google Analytics.

The cookie is used to provide us with data about how users of our website are using the website (e.g. the cookie enables us to establish what the most popular page on our website with users is etc.)

As far as we are aware, Google does not use the anonymous aggregated data for its own business purposes.

Click here for an overview of privacy at Google.

You could block cookies by activating the relevant setting on your browser that allows you to refuse the setting of all or some cookies. If, however, you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Currently cookies on our website may last up to two years.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

As a data controller CS Financial Solutions is registered with the Information Commissioner's Office ("ICO") and has an obligation to notify the ICO about the purposes for which it processes personal information. You can access CS Financial Solutions’ register entry at www.ico.gov.uk.

You have certain rights in respect of the data we hold relating to you. Details of these rights can also be found on the Information Commissioner's website as above. You are to a copy of the information we hold about you.

In order to exercise this right, please contact:

The Compliance Officer, 20 Chapel Street, Liverpool, L3 9AG